ola62 FAQ

Introduce yourself with a username, email, mobile number, and secure password. Accept our terms and jurisdiction notice. Submit your form to complete basic registration. Next, we ask for identity verification — government-issued ID and address proof. Upload documents through your account settings. Our team reviews your documents within 24 hours (this may take longer around Idul Fitri or Idul Adha). Once verified, your account is fully active. You can deposit funds and access all games — football markets, live-dealer tables, slots, and esports. If verification is delayed, check your email or contact our support team for an update.

We ask for basic details to set up your account: username (your unique identifier on ola62), email address (for account recovery and notifications), mobile number with country code (e.g., +62 for Indonesia), and a secure password with at least 8 characters. During registration, you confirm that you are accessing ola62 from a jurisdiction where our services are available under local law. After registration, you provide verification documents: a government-issued ID (KTP, passport, or driver's licence) and proof of address (utility bill, bank statement, or government letter dated within the last 3 months). All information is encrypted and protected.

No. Each person may open only one ola62 account. If we discover multiple accounts linked to the same identity, email address, or payment method, we will close the duplicate accounts and may restrict access. Using multiple accounts to circumvent our policies or game limits is not permitted. If you've forgotten your login details, use the "Forgot password?" option to recover your existing account. If you no longer wish to use ola62, you can close your account and may request withdrawal of any remaining balance. Contact our support team if you need help accessing your original account.

If you forget your password, click "Forgot password?" on the login page. We will send a reset link to your registered email. Click the link and create a new password. If you don't have access to your registered email, contact our live chat team or submit a support ticket. We will verify your identity using your account details and verify your phone number via SMS. Once verified, we can help you regain access. If you suspect your account has been compromised, contact support immediately. We can secure your account, review your recent transactions, and help prevent unauthorised access. Always use a strong, unique password and never share your login details.

Deposits via local payment, online payment, or e-wallet are instant. Log in to your ola62 account and navigate to Deposit. Select your preferred payment method. Enter the amount you wish to deposit. You will be redirected to the payment app or website to confirm the transaction. Complete the payment using your app balance or linked bank account. Once confirmed, funds appear in your ola62 account within seconds. Your transaction receipt is stored in your account history under Transactions. If a deposit does not arrive within subject to verification, contact our support team with your transaction reference number. We do not charge a deposit fee; any fees come from your payment provider.

We review withdrawal requests within 24 business hours. Once approved, funds transfer to your chosen payment method — mobile banking, local payment, or online payment transfers typically arrive within 1-2 hours; bank transfers to e-wallet, mobile banking, or local payment accounts may take 1-3 business days depending on your bank's processing time. During high-volume periods or public holidays, processing may take longer. Once we approve your withdrawal, the timeline depends on your payment provider, not ola62. You can track your withdrawal status in your account under Transactions. If a withdrawal is delayed beyond the expected window, contact support with your withdrawal reference number.

Minimum deposit is our welcome offer and maximum is our welcome offer per transaction. These limits apply to all payment methods — online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers via mobile banking, local payment, online payment, or e-wallet. You can deposit multiple times in a day up to the daily limit set by your chosen payment provider. Some payment methods may have their own lower or higher limits — check your app or bank settings. If you need to deposit more than the maximum, you can split it across multiple transactions. If you have questions about account preferences for your specific payment method, contact support.

Deposits are final once processed. We cannot refund money that you have deposited into your ola62 account. However, you can withdraw any unused balance from your account at any time by requesting a withdrawal through your account settings. If you believe a deposit was processed in error — for example, if you were charged twice — contact our support team immediately with your transaction reference number and proof of the duplicate charge. We will investigate and may be able to help restore funds if a genuine error occurred. Always verify your transaction before confirming payment.

RTP stands for Return to Player — it shows the average percentage of stakes that a slot game returns to players over a very long period. For example, a game with means that for every our welcome offer wagered across thousands of plays, about our welcome offer returns to players as winnings (the remaining non-specific info is the house edge). RTP is a long-term average, not a guarantee for individual sessions. Each spin is random and independent. Different slots on ola62 have different RTPs — you can check the RTP for each game in its rules or information section. Higher RTP does not mean you will win more on any single day.

We offer cashback on losses from your weekly play across selected games. Here's how it works: your cashback eligibility resets every Monday. Each week, we track net losses on participating slots and live-dealer games. If you finish the week with a net loss, we credit a percentage of that loss back to your account as bonus funds (exact percentage varies by promotion). The cashback is calculated and credited by Wednesday. Bonus funds come with wagering requirements — you must play through the bonus amount a set number of times before withdrawing. Check the current promotion page in your account for exact terms, participation rules, and excluded games.

ola62 offers markets on major football leagues and tournaments including Liga 1 (Indonesia), Piala Indonesia, Piala AFF, Piala Asia, Champions League, Premier League, and other international competitions. You can find these leagues under the Football section in the main menu. For each league, we offer various market types — match outcome (win/draw/loss), goal totals, and team performance. During major tournament periods, we add extra markets and live streaming for select matches. You can browse upcoming matches by league or date. If a specific league or match is not currently available, check back closer to the match date — markets open as the match approaches.

We offer live-dealer tables with professional croupiers streaming in real time from our studios. Available games include blackjack, roulette, baccarat, and Dragon Tiger. Each table has a minimum and maximum stake limit shown on the table information. Tables are available 24 hours, 7 days a week with multiple tables running simultaneously so you can find a stake level that suits you. You can watch the action, place your stake, and see results in real time. Chat is available on some tables to interact with the dealer and other players. For your first live-dealer session, start with a lower stake to learn the game flow. Our support team can explain table rules anytime via live chat.

Yes. All slot games on ola62 use certified random number generators (RNG) to ensure that each spin is independent and unpredictable. No pattern, strategy, or timing can influence the outcome of a spin. The result is determined the instant you click Spin — it is not affected by previous spins or when you play. Each spin has the same probability of winning or losing. The RNG is tested and certified by independent auditors to ensure fairness. You can read the certification details in each game's rules section. Because outcomes are random, there is no way to guarantee a win or predict which games will pay out on any particular day.

We provide tools to manage your account safely. You can update your password anytime from account settings. You can view your full transaction history — deposits, withdrawals, and game activity. You can set contact preferences for promotional messages and disable or enable them. You can review your verification documents and update your address when you relocate. You can request account closure if you wish to stop using ola62. For sensitive changes like password reset or account closure, we send a confirmation link to your registered email. All changes are logged for your security. If you forget your password, use the Forgot password? link on the login page to reset via email.

Our support team is available via live chat 24 hours, 7 days a week. You can reach live chat from the Help Center link in the main menu. Response times are typically under subject to verification during peak hours and faster during off-peak periods. If live chat is temporarily unavailable, you can submit a support ticket via email and expect a reply within 4 hours. We maintain live chat during major events — Liga 1 matches, Piala AFF tournaments, and Champions League nights — to help with account or game questions in real time. For urgent account issues like potential fraud or account access problems, prioritise live chat or email support.

ola62 operates only in jurisdictions where local law permits gaming platforms to function. We provide services in supported Indonesian regions. To verify whether ola62 is available in your location, check your local government's regulations on online gaming, or consult a legal professional. During registration, you confirm that you are accessing ola62 from a supported jurisdiction. If you are uncertain about the legal status of online gaming in your area, do not open an account until you have verified your local regulations. If you move to an unsupported jurisdiction after opening your account, inform us immediately so we can adjust your account status. Our jurisdiction notice page has more information.

If you see unauthorised transactions, unknown deposits, or suspicious activity on your account, contact our support team immediately via live chat or email. Provide as much detail as possible — the dates and amounts of suspicious transactions, when you first noticed the issue, and any changes you made to your account. We will secure your account, review your transaction history, and investigate. You may be asked to verify your identity. If fraud is confirmed, we will work with you to resolve it. To prevent future issues, always use a strong, unique password; never share your login details; log out after each session on shared devices; and update your password regularly. Enable email notifications for all account changes.